We built this for Barclaycard
This isn't a slide deck. It's a working AI agent that checks a balance, raises a transaction dispute, sets up an instalment plan, and answers the real questions Barclaycard customers ask every day. Try it.
What Lorikeet can deliver for Barclaycard
Built around the questions Barclaycard customers actually ask — balances and payments, disputes, card controls and instalment plans — clear and quick.
Natural conversations
Customers ask in their own words. Lorikeet understands context, handles follow-ups, and actually resolves the question — not just FAQ lookups.
All channels available
The same AI across chat, voice, email, and in-app. Consistent answers whether a customer asks about a payment, a dispute, or a credit limit.
Compliance built in
Built for FCA-regulated consumer credit. No personalised financial advice, supportive financial-difficulty handling, and Section 75 explained accurately.
Around the clock
A suspicious transaction at midnight, a payment question on payday, a frozen card on holiday — customers get help whenever they need it, not just office hours.
Ready for your systems
In production, connects to your card platform, disputes system, payments and collections tools. This demo shows the experience — yours will have real integrations.
Live in days
This entire demo — customer scenarios, knowledge and chat — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Barclaycard. Real logic for real customer scenarios.
Mapped your scenarios
Balance and payment servicing, transaction disputes and Section 75 claims, card freezes and replacements, instalment plans — all handled with dedicated logic.
Added your knowledge
Minimum payment mechanics, dispute and chargeback timelines, Section 75 criteria, instalment plan terms — searchable the moment a customer asks.
Set the safety controls
Identity-aware account actions. No personalised financial advice. No promised dispute outcomes or limit increases. Never promises a human transfer it can't deliver.
Went live
Chat is working right now. Ready to connect to your real card and disputes systems.
Ready to add the world's best CX AI?
Connected to your actual customer data. Handling your real support volume across balances, payments, disputes and card controls.
Talk to the team